About Neria

AI agents that integrate seamlessly
with your business. Now in Shillings.

Trained to understand your industry, familiar with your processes, and ready around the clock — Neria's AI agents connect with every caller, qualify leads, book appointments, and sync data to your tools while strengthening your business identity. Over a decade of experience handling millions of conversations, now localized for Kenyan business.

Round-the-clock service
Capture every incoming call without interruption
Automated screening, data collection, appointment booking, and comprehensive call management. Operational within 15 minutes. English, Swahili, Sheng, Kikuyu, Luo voice support
Industry-trained AI
AI that understands your business
Conversation models trained on industry-specific patterns — banking, healthcare, legal, retail, real estate, professional services. Your AI agent handles enquiries the way someone who knows your sector would, in natural local English and supported languages.
Tailored call workflows
Conversation strategies built around your business
Industry playbooks for home services, law firms, IT services, healthcare, finance, and more. Simple configuration without technical complexity. Custom voices: pick from Ava, Tyler, Marcus, Janelle, Sierra, or Beth.
Seamless integrations
Works with the tools you already use
Connect to 7,000+ apps and platforms — Salesforce, HubSpot, Calendly, Zapier, Make, ServiceTitan, Clio, MyCase, HighLevel, Slack, Lawmatics. Auto-sync call data, update CRMs, schedule appointments. Zero code required.
Intelligent call management
Know every caller inside out
Live analytics reveal the full story behind incoming calls. Complete call recordings, written transcripts, real-time notifications, and CRM-syncing dashboards — never miss a detail.
Why Kenya next
EAC pillar market
Kenya is our East African pillar market following Nigeria. Every system we localize here — pre-paid Shilling pricing, Kenya DPA compliance, M-Pesa rails, multi-language voice — extends our continental playbook to Tanzania, Uganda, Rwanda, and Ethiopia.
10+ yrshandling millions of conversations
7,000+app integrations
15 minto operational
30 dayssatisfaction guarantee
● Trustpilot
● Clutch
● G2
● Capterra
● Kenya DPA compliant
● CBK aligned
● ISO 27001 (Bingwa-tier)
● KRA-compliant invoicing
Pre-paid only · No credit card · Pay in Shillings

Always available AI agents.
Now priced in Shillings.

Trained to understand your industry. Familiar with your processes. Ready around the clock. Neria's AI agents connect with every caller, qualify leads, book appointments, and sync data to your tools — automatically. Pay upfront in Shillings via M-Pesa, card, Airtel Money or bank transfer. No international card. No FX surprises.

KSh
Pre-pay model — built for how Kenya pays Buy your pack upfront. Use within 30 days. No recurring international card. No surprise charges. Auto-Bonasa top-up earns +5% bonus calls.
● M-Pesa● Airtel Money● Card● Bank Transfer
Tier 1 · Hustle packs · for solo entrepreneurs and SMEs
Jaribu
"give it a try" · Swahili
5 calls
KSh  0
First-time only · card req'd
Start free
Bonasa
"freebie / bonus"
3 calls
KSh  200
≈ KSh 67 per call
Buy Bonasa
Soma-Soma
"keep chatting"
6 calls
KSh  350
≈ KSh 58 per call
Buy Soma-Soma
Jasiri
"the hustle" · Sheng
10 calls
KSh  500
≈ KSh 50 per call · sweet spot
Buy Jasiri
Tele-Tele
"plenty plenty"
15 calls
KSh  700
≈ KSh 47 per call
Buy Tele-Tele
Mengi
"abundance"
20 calls
KSh  850
≈ KSh 43 per call
Buy Mengi
Tier 2 · Smart Business packs · for growing teams
Mtaalam
"the expert"
30 calls / 30 days
KSh  1,500 / pack
≈ KSh 50 per call
Buy Mtaalam
  • 30 AI calls
  • Multi-language voice
  • WhatsApp connector
  • Email support
Sema-Sawa
"speak well"
85 calls / 30 days
KSh  4,500 / pack
≈ KSh 53 per call
Buy Sema-Sawa
  • 85 AI calls
  • Custom voice persona
  • Call recordings + transcripts
  • Priority support
Sweet spot
Mtaalam-Pro
"professional grade"
250 calls / 30 days
KSh  13,500 / pack
≈ KSh 54 per call
Buy Mtaalam-Pro
  • 250 AI calls · pooled
  • CRM integration (HubSpot, Salesforce, custom)
  • API access
  • Outbound campaign tools
  • Kenya DPA 2019 processing agreement
  • Dedicated onboarding
Familia
"top tier · the family"
750 calls / 30 days
KSh  48,000 / pack
≈ KSh 64 per call
Buy Familia
  • 750 AI calls · pooled
  • Everything in Mtaalam-Pro
  • Multi-agent workflows
  • Industry pack (banking, telco, retail)
  • Custom AI agent included
  • Dedicated success manager
  • 99.9% SLA
Tier 3 · Premium / Corporate · for banks · telcos · MDAs
Bingwa
"champion · executive grade"
2,000 calls / 30 days
KSh  250,000 / pack
≈ KSh 125 per call · KRA-compliant tax invoice
Talk to enterprise sales
  • 2,000 AI calls
  • SSO + SAML + advanced RBAC
  • Kenya DPA 2019 compliance pack
  • Quarterly business reviews
  • Priority voice lane (faster latency)
  • Bulk top-up discounts
Kenya-Pro
"national professional · custom"
5,000+ calls / month · custom
From KSh  700K / month
~ KSh 140 per call · NET-60
Book briefing
  • Unlimited scale · pre-paid quarterly or annually
  • Dedicated regional infrastructure
  • Fine-tuned voice models
  • Kenya DPA 2019 / ISO 27001 full pack
  • 24/7 dedicated support · 99.99% SLA
  • Custom integrations · 3-year contracts
Mega-Save
Pay 12 months upfront. Save 15% + lock your Shilling rate for the year.

Available on Mtaalam, Sema-Sawa, Mtaalam-Pro, Familia, Bingwa and Kenya-Pro. Most powerful sales argument we have — finance teams approve it immediately because it doubles as an FX hedge.

Mega-Save →
In use across Kenya

How Kenyan businesses
actually use Neria.

Six real scenarios from the industries we serve. From a Westlands restaurant during Friday rush to a Mombasa clinic taking after-hours calls in Swahili.

RestaurantNairobi

Reservations during Friday rush

A 60-cover Westlands restaurant gets 80+ inbound calls between 6–9pm Fridays. Neria takes reservations in English and Swahili, confirms party size and seating, syncs to OpenTable. Staff focuses on guests in front of them.

PlanSema-Sawa
Calls/mo~85
Law firmWestlands

After-hours client intake

A boutique commercial litigation practice loses clients to bigger firms because they can't pick up after 6pm. Neria handles intake calls 24/7, qualifies new matters, schedules consultations into Calendly, syncs to Clio.

PlanMtaalam-Pro
Calls/mo~250
Medical clinicMombasa

Appointment booking + reminders

A multi-doctor family clinic books appointments via phone in English and Swahili, sends SMS reminders 24h before, routes urgent calls to the on-call doctor. No-show rate dropped 40%.

PlanSema-Sawa + SMS
Calls/mo~140
Real estateKaren

Property enquiry triage

A high-volume real estate agency in Karen receives 200+ property enquiry calls weekly. Neria captures lead details, qualifies budget and area, books physical viewings, pushes everything to HubSpot for follow-up.

PlanMtaalam-Pro + CRM
Calls/mo~280
Retail chainKisumu

Multi-branch order coordination

A Kisumu fashion retailer with 4 branches uses Neria as a unified phone line — customers call one number, Neria checks stock across branches, books fittings, takes deposits via M-Pesa link sent over SMS.

PlanFamilia
Calls/mo~600
SACCO / MicrofinanceEldoret

Loan applicant pre-qualification

An Eldoret-based SACCO uses Neria to handle inbound loan applicant calls 24/7. AI captures KRA PIN, employer details, loan amount sought, and qualification criteria, then routes complete dossiers to underwriters via Salesforce.

PlanBingwa
Calls/mo~1,800
How Pre-Pay Works

Four steps. Shilling-first.
No card. No surprises.

We built billing around how Kenyan businesses actually pay — not how Silicon Valley wishes you would.

Step 01
Pick a pack
From Bonasa (KSh 200) to Kenya-Pro (KSh 700K+). Match your monthly call volume — upgrade or downgrade anytime.
Step 02
Pay in Shillings
M-Pesa, Airtel Money, card, or direct bank transfer. Funds clear within 5 minutes. KRA-compliant receipt issued automatically.
Step 03
Use within 30 days
Calls valid for 30 days. Live dashboard shows usage real-time. Alerts at 50%, 80%, and 95% used.
Step 04
Auto-Bonasa or upgrade
Top up manually before expiry, or enable Auto-Bonasa via saved card token — earns +5% bonus calls every renewal.
Add-ons

Add what you need. Pre-paid, just like everything else.

Add-ons attach to any paid pack and bill monthly. Most customers expand 30-60% in the first 90 days.

Extra Number
multi-location, multi-brand
KSh 1,500/ month
SMS Follow-ups
auto-text after every call
KSh 2,200/ month
Booking Pro
calendar + payment capture
KSh 3,500/ month
CRM Integrations
HubSpot, Salesforce, Pipedrive
KSh 4,000/ month
Advanced Analytics
sentiment, intent, dashboards
KSh 5,500/ month
Multilingual AI
English, Swahili, Sheng, Kikuyu, Luo · your moat
KSh 6,500/ month
Common Questions

What operations and finance teams ask.

If your question isn't here, our team responds within 4 working hours.

Because international recurring card charges fail in Kenya — often 30-40% of the time, due to CBK FX limits and low international card caps. Pre-pay solves all of that. You pay in Shillings upfront, in advance, via the rails Kenyan businesses already use (M-Pesa, Airtel Money, card, bank transfer). No surprise downgrades. No service interruption. No FX hits.
A single inbound or outbound conversation up to 10 minutes long. Calls longer than 10 minutes count as additional calls (one extra per 10 minutes). Live usage tracked in dashboard with alerts at 50%, 80%, and 95%.
Three options: (1) Buy a top-up pack (Bonasa, Soma-Soma, Jasiri, Tele-Tele, Mengi); (2) Upgrade to a higher pack — we pro-rate the difference; (3) Enable Auto-Bonasa via saved card token, which buys an additional pack automatically and earns +5% bonus calls.
Calls expire at the end of your 30-day pack window. The Mega-Save annual pre-pay distributes calls monthly across the 12-month term. Kenya-Pro contracts can be customised with rolling balances on request.
Mega-Save saves 15% (1.8 months free) and locks your Shilling rate against FX volatility for 12 months. For Mtaalam-Pro, that's a saving of KSh 24,300/year. Most companies on Mtaalam-Pro and above choose Mega-Save because of the FX hedge alone.
Yes — banks, telcos, energy and government clients can deploy Neria fully on-prem or in a single-tenant Nairobi VPC. Kenya-Pro contracts start at KSh 700K/month (KSh 8.4M/year) and include implementation, fine-tuning, dedicated support engineering, and quarterly compliance audits.
English, Swahili, Sheng, Kikuyu, and Luo across text and voice. French, Arabic, and Amharic are available on Kenya-Pro for EAC and pan-African deployments.
Customer reviews

What customers say
across markets.

Reviews aggregated across Neria's global customer base on Trustpilot, Clutch, G2, and Capterra.

Trustpilot
4.8 / 5
G2
4.7 / 5
Clutch
5.0 / 5
Capterra
4.6 / 5
★★★★★
"Within 30 days, we saw a clear drop in missed calls and our after-hours leads were finally being captured. The setup took less than 20 minutes — genuinely impressive for an AI product."
Operations Director
Mid-market professional services firm · Trustpilot
★★★★★
"The integration with our CRM was the deciding factor. Every call gets logged with caller intent, sentiment, and a written summary. Our sales team works leads instead of chasing voicemails."
VP Customer Operations
Real estate group · G2
★★★★★
"What sold us was the human backup option for sensitive calls. AI handles 90% of routine intake, but for high-value clients there's a clean handoff. That's the safety net we needed."
Managing Partner
Boutique law firm · Clutch
★★★★★
"We compared three AI receptionist platforms before picking Neria. The difference was the industry-trained voice — it actually understands our terminology instead of fumbling on jargon. Worth every cent."
Practice Manager
Multi-location healthcare clinic · Capterra
★★★★★
"Multilingual support was non-negotiable for our market. Customers prefer their own language — Neria handled this without friction."
Head of Customer Experience
Retail chain · G2
★★★★★
"Neria captures every call, every day, including weekends. We measured a 40% reduction in no-shows from automated SMS reminders. The 30-day money-back guarantee made the trial decision easy."
Owner
Independent service business · Trustpilot
Partner Program

Sell Neria. Earn recurring revenue.

Five-tier partner program for SIs, telcos, agencies, and platforms. From referral commissions to white-label OEM deals — there's a tier for every business shape.

Affiliate
No commitment
15% Y1 · 5% recurring
Anyone with a Kenyan network. Refer customers, earn commission. Self-serve onboarding.
Reseller
KSh 650K/yr or 5 customers
25% Y1 · 10% recurring
Agencies and consultancies that resell Neria as part of their stack. Sales training included.
Most profitable
Solutions Partner
KSh 2.6M/yr or 20 customers
35% Y1 + 70% impl · 12% recurring
Kenyan SIs and tech firms (Seven Seas, Computech, Internet Solutions-tier) who deploy Neria for enterprise. VSI retains 30% of implementation fees to fund integration libraries and partner enablement.
Master Distributor
KSh 13M+/yr · invite-only
40% Y1 + 5% sub-partner · 15% recurring
Country-level distribution rights. Build a sub-partner network underneath you. Founder-led recruitment.
OEM / White-Label
Multi-year · KSh 13M min/yr
35% rev share + KSh 2M platform fee
Telcos, banks, CRM platforms embedding Neria as their own product. Co-branded or fully white-labeled. Annual platform fee covers dedicated infrastructure; minimum guarantees protect both parties.
Ready to partner with Neria? Apply for tier review and receive your custom partner agreement within 7 business days.
Apply to become a partner →

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Pre-pay in Shillings via M-PesaCardAirtel MoneyBank TransferInvoice (NET-7)